Trust & Safety
Planet Mall is built to be safe for everyone. Here's exactly how we protect you.
Planet Mall Buyer Protection
Every purchase made through Planet Mall is covered by our Buyer Protection program. If something goes wrong, we've got you.
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Item not received
If your order never arrives, you're entitled to a full refund. Open a dispute within 30 days of your expected delivery date.
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Item not as described
If what you receive is significantly different from what was advertised, you can return it for a full refund.
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Unauthorized payment
If you didn't make a purchase but see a charge, contact us immediately at planetmallshop@gmail.com.
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30-day dispute window
You have 30 days from the delivery date (or expected delivery date if not received) to open a dispute.
Secure Payments via Stripe
All payments on Planet Mall are processed by Stripe — the same payment infrastructure used by Amazon, Google, and millions of businesses worldwide.
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256-bit SSL encryption
Your card details are never stored on Planet Mall servers.
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Bank-level security
Stripe is PCI DSS Level 1 certified — the highest level of payment security.
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All major cards accepted
Visa, Mastercard, Amex, and more. Prices in Canadian dollars (CAD).
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Never pay outside Planet Mall
If a seller asks you to pay via e-transfer, cash app, or crypto — that is a scam. Report them immediately.
⚠️ Important: Only pay through Planet Mall checkout
Legitimate Planet Mall sellers never ask for payment outside of our platform. Any seller requesting payment via PayPal friends & family, e-transfer, Western Union, cryptocurrency, or gift cards is attempting fraud. Report them immediately using the button below.
How to Spot a Scam
Here are the warning signs that a seller may not be legitimate:
- •Price is significantly below market value (too good to be true)
- •Seller asks you to pay outside Planet Mall
- •Seller pressures you to buy quickly or says 'offer expires soon'
- •Product photos look like they're taken from other websites
- •Seller has no reviews or very new account
- •Seller asks for your personal information via chat
- •Seller claims to ship from a different country than listed
- •Communication feels automated or copy-pasted
How to Report a Problem
If you believe you've encountered fraud, a scammer, or any safety issue, report it immediately. We investigate all reports within 24 hours.
Report on the platform
Use the Report button on any product page, shop page, or livestream. Select the reason and describe what happened.
Contact us directly
Email planetmallshop@gmail.com with your order number and details. Include screenshots if you have them.
Open a dispute
Go to your Orders page → find the order → click 'Open dispute'. This freezes the seller's payout until resolved.
Contact your bank if needed
For serious fraud, contact your card issuer to initiate a chargeback. Stripe's buyer protection also applies.
Report a seller, product, or issue directly:
Dispute Resolution Process
When you open a dispute, here's exactly what happens:
Seller's payout is frozen until dispute is resolved
You receive a confirmation email with your case number
Planet Mall team reviews the case and contacts both parties
Decision is made — refund issued or case dismissed
Refund appears in your account (depending on your bank)
Seller Verification
Planet Mall verifies sellers to ensure platform quality. Look for these trust indicators:
✓ Verified
Identity verified by Planet Mall team
⭐ Top Seller
4.8+ rating with 50+ completed orders
🔰 Premium
Paid subscriber — committed to the platform
Quick Safety Tips
- ✦Always buy through Planet Mall checkout — never pay directly
- ✦Check seller reviews before purchasing
- ✦Read the return and shipping policy carefully
- ✦Screenshot your order confirmation and tracking info
- ✦If a deal seems too good to be true, it probably is
- ✦Never share your password or payment details in chat
- ✦Report suspicious sellers immediately — you protect other buyers too
Still have a concern?
Our safety team is available 7 days a week.